Is this a rant? It feels like a rant. But it’s definitely not a rant, because we love our customers, and they love us back (see 5-star reviews). Maybe this is a mediation session, or a team workshop, where you listen and you don’t judge, remember?
At the end of the day, these are just things we wish our customers knew to make all our lives easier. Comprende?
1. Terms are flexible
“Honestly, I live for the moment when some customers realise they can toggle the terms to their liking. We hear a lot of comments like, ‘the mileage seems low’ or ‘the deposit feels too high’. They’re adverts. Examples. If you go on the website, you can adjust mileage, monthly payments, or deposits to fit your business or lifestyle.”
2. Missing documents = delays
“Missing paperwork is our number one nemesis. Unsigned forms and missing ID! We’re well aware paperwork can be a nightmare for many, but… it’s simple stuff, and it makes a massive difference. Think of it as helping us help you. And it’ll mean you avoid emails from us pestering you!”
3. Dates for Direct Debits
“Your first payment might not land on the day you collect the car, and optional extras like maintenance packages can be billed separately. It entirely depends on the funder, or lender, and the deal you’ve agreed to. Make sure you check when you are debited with them. We’re just the broker - there’s not a lot we can do about it.”
4. Delivery times can sometimes change
“It’s life. It is what it is - it’s frustrating for all parties. Blame manufacturers, stock levels, or shipping. Unfortunately, it’s totally outside our control. Despite that, we do our best to chase updates constantly and always update customers with a realistic timeline. Better to be honest than overpromise! And sometimes it's sooner than expected, so not all bad.”
5. It’s not the end of the road
“We don’t just leave you to it. We’re here for the long haul! Quick questions, advice, mid-term changes, picking your next vehicle. Whatever it is, we like to be involved. You’re one of our family now. We’re Yorkshire folk, we like to look after you. Real people, real answers, and someone who actually knows you and your account.”
Final Summit
Think of this as a little peek behind the curtain. Our staff addressing a few things. Don't forget they live and breathe it, and they only want leasing to be less stressful. To make the whole process easier for you.
After all, happy customers make our jobs way more fun. Comprende?
