Is this a rant? It feels like a rant. But it’s definitely not a rant, because we love our customers, and they love us back (see 5-star reviews). Maybe this is a mediation session, or a team workshop, where you listen and you don’t judge, remember?
At the end of the day, these are just things we wish our customers knew to make all our lives easier. Comprende?
1. Terms are flexible
“Honestly, I live for the moment when some customers realise they can toggle the terms to their liking.
We hear a lot of comments like, ‘the mileage seems low’ or ‘the deposit feels too high’. They’re just adverts. Examples of what you could have.
But if you go on the website, you can literally adjust mileage, monthly payments, or deposits to fit your business or lifestyle, and see the price change in real time."
2. Missing documents = delays
“Missing paperwork is our number one nemesis. It's usually unsigned forms or missing IDs.
We’re well aware paperwork can be a nightmare for many, but… it’s simple stuff, and it makes a massive difference. So, take your time with it.
Think of it as helping us help you. And it’ll mean you avoid emails from us pestering you!”
3. Dates for Direct Debits
“Your first payment might not land on the same day you collect the car, and extras like maintenance packages can sometimes be billed separately.
The exact timing depends on the funder or lender, and the specific deal you’ve agreed to. We’ll always explain what to expect, but ultimately the payment schedule is set by the finance provider, so it’s worth double-checking with them for clarity.
We’re just the broker - there’s not a lot we can do about it, unfortunately.”
4. Delivery times can sometimes change
“It’s life. It is what it is - it’s frustrating for all parties.
Blame manufacturers, stock levels, or shipping. Unfortunately, it’s totally outside our control.
Despite that, we do our best to chase updates constantly and always update customers with a realistic timeline. Better to be honest than overpromise! And sometimes it's sooner than expected, so not all bad.”
5. It’s not the end of the road
“We don’t just leave you to it after your lease starts. We’re here for the long haul!
Quick questions, advice, mid-term changes, picking your next vehicle. Whatever it is, we like to be involved. You’re one of our family now.
We’re Yorkshire folk, we like to look after you. Real people, real answers, and someone who actually knows you, and your account.”
Final Summit
Think of this as a little peek behind the curtain. Our staff addressing a few things. Don't forget they live and breathe it, and they only want leasing to be less stressful. To make the whole process easier for you.
After all, happy customers make our jobs way more fun. Comprende?
