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Customer Kudos
We didn't make them say it...
But Trustpilot did make us change these to testimonials rather than 'scraping' our customer's words off our Trustpilot page. It was either this, or pay them for the privilege.
"Nice and smooth"
"Nice and smooth” says Gav. Can we call you Gav? Sure we can. After ordering his new Golf R he noted that Grace had everything running like clockwork with trademark Summit efficiency. All he now has to do is play "the waiting game to get the car". Hang in there, Gav - great cars come to those who Summit.
Leased a Volkswagen Golf
"Thank you Summit!"
Sophie came to us for a new vehicle - Lisa and Michelle clearly worked their magic as she said they were so good she “wouldn’t use anyone else.” We’ll happily take that kind of loyalty any day. She added that from first chat to handover "every part of the process was seamless" - exactly how we like it.
Leased a Volkswagen Golf
"10/10 service"
“Cannot thank Summit enough,” said Zac Smith - though we’re pretty sure he just did. From “smooth, clear and simple” service to “super helpful and friendly” staff, he reckons it was "10/10'" all the way. We’ll graciously accept the praise (and maybe get T-shirts printed).
"Will definitely use next time!"
We’re so happy Nick’s first time was everything he hoped it would be. He declared that “everything went super smoothly” with “surprising attention to clients and details.” Don’t mention it, Nick - oh wait, you already did. You also said we were “amazing” twice and that you’ll “definitely” be back. We’ll hold you to that… with an automated renewal email.
Leased a Volkswagen Tiguan
"Amazing and super-patient "
Natalie found her experience with Summit "super friendly" and found out that our team are “amazing and super-patient” - and honestly, that’s just Cerian and Lisa doing their thing. She’s already giving us a “highly recommend,” and we’ll take that as a victory lap.
"A company that genuinely cares about their customers"
The above are Linda’s words, not ours (though we’ll happily take them). From first enquiry to handover, Ian and Michelle were "professional, friendly, and incredibly supportive.” Quick answers, smooth process, zero stress. We call it business as usual; Linda calls it “absolutely outstanding".
Leased a Land Rover Range Rover
"One of the easiest and enjoyable car buying experiences ever"
Jake, no doubt your enjoyable experience was down to Grace, who was “absolutely fantastic, friendly, helpful and super efficient” - quite the list of superlatives (deserved, of course). The fact your Golf arrived a day early is the cherry on the cake. Or the snow on the Summit? Either way, we’re chuffed you “won’t be looking elsewhere” once your lease is up.
Leased a Volkswagen Golf
"Brilliant service"
Amen, Lewis. We agree we have a high stadard of service, largely thanks to Michelle and Lisa who keep "everything running smoothly", like you say. You also say that you "can't fault the service" and "will be using again" - we're glad you're already thinking about coming back, you're part of the family now.
Leased a Volkswagen T-ROC
"Courteous and professional"
Lucy called it “outstanding customer service from start to finish” - a badge we wear with pride. She also says she would “definitely recommend” us… and we’re pretty sure that's because she knows there’s a £100 Amazon voucher in it for her on a completed deal.
"Great Deal"
Steve used the words “absolutely marvellous” to describe Summit and backed it up with seven emojis to show his delight. He also gave a shoutout to our “really nice helpful people” - Michelle and Lisa, specifically. We love Steve. Be like Steve.
"Can't fault this company"
Suzi’s been leasing cars for years, always chasing "the best price" - this time Summit came up top. Our Grace got a special mention for navigating "a few hiccups" from the manufacturer like a pro. From emails to phone calls, we naturally "tried so hard" to get her new car sorted. We did and now and she’s "loving the new car". Here’s hoping we’re still "in business to sort the next one".
Leased a Skoda Karoq
"Excellent leasing company"
At Summit Drive, we make car leasing shockingly easy. Trevor said it best when he said we "answered all his questions without delay", referred to us as a "very professional company" who he would "certainly highly recommend". Nice one, Trev.
Leased a Hyundai Tucson
"Fantastic hassle-free service"
Andrew stressed the above and further highlighted that this level of service was maintained "from start to finish". He was also impressed with our speed (as were we) as it was "all done within 1 week". Lastly, he "couldn't recommend us enough" - well Andrew, you could, and did - so cheers!
Leased a Ford Transit Custom
"I can’t wait to order my next car"
Technically, Dorothy, you'll have to wait until your current lease ends, but we appreciate the enthusiasm. We're glad we made the "very stressful process of getting a new car" "easy and smooth" for you. The thing we loved the most, though, was the nickname you gave your Yellow VW T-Cross - "Rubber Ducky" and how it's now made you drive with "sass". You go, girl!
Leased a Volkswagen T-Cross
"Couldn't praise them enough"
Praise us like you should, Andrew. "Great service and would totally recommend Summit if you want to Contract Hire a car" - that's better. Cheers, for giving love to our staff too!
Leased a Volkswagen Tiguan
"Extremely helpful and prompt"
It's good to know we're attentive and swift "from enquiry to delivery" and that "everything went smoothly" - we can breathe a sigh of relief knowing we're doing the right things. Special mentions to "Grace, Michelle and Jess for their support" and a glowing "5 stars" from James who "would highly recommend this company for their service."
Leased a Volkswagen Tiguan
"Was great to deal with a family business"
A family business that "cared" added Stu. He also highlighted the "excellent experience from initial enquiry to taking delivery of the car" and that "nothing was too much trouble". The best bit, for us, was how Stuart recognised that we weren't just "ticking a box" off our sales target, and actually took the time to show care.
"Very happy"
Aw, we're happy too Chloe. Especially that you decalred that "the experience was amazing!" And gave kudos to Jess and Lisa who were "incredibly helpful and friendly" - something we can vouch for. Even more impresive was your use of a semi-colon here: "I couldn't fault them at all; every question I had was addressed without any issues". Fair play.
Leased a Volkswagen Golf
"Incredibly helpful and always quick to respond"
Madame G, we loved your review. Your appreciation of "how patient and understanding" we are when it came to "putting up" with you was adorbale - but it's no bother what-so-ever. Thanks for recognising how rare it is "to find a company that communicates so well and genuinely cares about their customers" - we appreciate it.
Leased a Volkswagen T-ROC
"Very efficient service"
Our very efficient service was met with this very effecient review. "Very quick to respond to email and phone". "Finance documents all sorted in minutes". "The new car arrived a few weeks later". "Fantastic service, would use again". We like your style, Hairy Biker.
"Easy process and they were happy to help"
That was it. That was the review. It's all true, mind.
Leased a Hyundai IONIQ
"Really smooth and stress-free experience"
This is the sort of short and sweet review we've come to love. "I'm really happy with my car, and it came really quickly! Would definitely recommend". The end.
Leased a Volkswagen T-ROC
"Great service and an easy process"
The joys of sibilance can be heard here in Ben’s own words: the “process was simple and stress-free.” Mesmerising - rather like how Jess and Grace were “really friendly, helpful, and quick to respond to any questions.” Well played, ladies. We’re glad “the car arrived exactly as expected” - we’d be concerned if it hadn’t! Thanks for stating that you’d “definitely recommend Summit Drive to anyone looking for a personal lease.” It’s appreciated.
Leased a Nissan Qashqai
"The whole process was made so easy"
Cheers, Peter. Thanks for also highlighting that we are a "very professional company" - we do try, despite our Yorkshireness. Also, your 3 word sentence: "Grace was brilliant" hits the nail on the head. She is.
Leased a BMW 1 Series
"Great price backed up by great service"
Paul, describing every interaction with us as "nothing short of exceptional" is exceptional. We're also pleased you picked up on our "genuine friendliness" - as Yorkshire folk, we love to hear it (because we know it).
It's a high five from Paul who "can’t recommend Summit Drive highly enough - five stars all the way!"
Leased a Nissan Qashqai